1. To claim a refund, kindly support it with related documents/reports.
2. In normal cases, any report comparisons beyond 7 days will not be considered.
3. In the case of chronic diseases, an exception can be made up to 15 days, only after approval from our Quality team.
4. For Thyroid testing, TSH values can vary due to factors such as the time of sample collection and fasting status. Only significant variations in TSH levels will be considered.
5. Any variation in Lipid profile will not be considered for a refund.
6. In the case of any discrepancy in test results, a free re-sample will be collected and sent to two partner labs. One sample will be sent to our partner lab and the other to a standard lab. If a variation is found in the results, we will refund the entire test amount.
7. The number of days taken to process the refund and credit the amount to the customer's bank account will be 5-7 working days.
8. Our quality team reserves the right to make the final decision.